Terms & Conditions


All prices quoted are FOB Port of Surabaya, Indonesia.
Prices quoted on the Pro forma Invoice and Photo Offers are valid for 2 weeks. After 2 weeks prices may change without notice.
Total quantities per item ordered must match our master carton quantities.
Minimum total Dollar value per order for FOB terms is US $ 5,000.00
For ex-works shipment (less than US $ 5,000.00) a $ 175.00 / cubic meter handling charge will be levied on a per shipment basis, where a courier pick up service such as TNT/UPS/FedEx/DHL is not used.


Order Confirmation & Terms of Payment

Sea Shipments – A signed copy of the Pro forma Invoice and 30% deposit to start the order. Full balance to be paid within 5 days of receipt of fax or e-mail copy of all shipping documents. Original documents will be sent immediately on receipt of funds.
We accept Letters of Credits (L/C) for orders only with value of more than US $ 10,000.00. We need to review and confirm a draft of any L/C first before it is issued by your bank.
Air shipments – A signed copy of the Pro forma Invoice and 30% deposit to start the order. Balance to be paid prior to shipment of goods.


All customers requesting samples will be charged for the cost of the samples, the freight, and other associated costs.


Bali Direct has accredited laboratory pass certificates for consumer health and safety compliance purposes for a selection of the standard parts and materials we use.

Should a customer request dedicated laboratory testing of parts or materials where Bali Direct does not possess a laboratory certificate, charges for such testing and any associated freight costs will be at the customer’s expense.


No claims will be accepted more than 2 months after receipt of shipment.


At time of order we will send a Pro forma Invoice and advise delivery time. Our delivery time depends greatly on the time of year and number and type of items ordered.

Please note, that we hold no stock of finished items. All goods are made to order.

Delivery time is stated in days. Our counting of days for production starts on the day of receipt of a copy of T/T of L/C confirming your order.


No cancellations or changes are accepted once orders have been confirmed.